Customer Advocacy Manager, ShareFile

Req ID: POS-49048

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Customer Advocacy Manager, ShareFile

  • Raleigh, North Carolina, United States

Customer Advocacy Manager

Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand out from the crowd and tackle the bigger competitors.

 

As the Customer Advocacy Manager, you will have an important role in helping grow ShareFile’s presence in the market, supporting a +$200M business realizing double digit growth in a fast growing market. Your Goal: Demonstrate how ShareFile can help teams, organizations and companies deliver business results by amplifying the stories of our customers.

 

Role Overview:

Now, let’s get to the details. The Customer Advocacy manager is responsible for delivering customer stories, references and reviews to communicate the value our ShareFile product portfolio can bring to our target audience. This includes:

  • Identify, engage, and capture private and public references
  • Develop and maintain a customer reference database
  • Conduct quarterly customer councils
  • Secure customers for internal and external events
  • Working with marketers and product marketers to develop customer-centric messaging and campaigns
  • Run campaigns in-product, out-of-product, and with review sites to increase positive reviews
  • Involvement in passion projects and opportunities within ShareFile

 

Your Superhero Strengths include:

  • Collaborate with customers and internal teams
  • Prioritize across multiple projects
  • Project manage and collaborate with groups outside of product marketing to meet quarterly and yearly goals
  • Effectively network across multiple groups
  • Identify growth opportunities in feedback
  • Communicate with various stakeholders and team members to meet KPIs
  • Present effectively to both internal and external groups
  • Develop written content for internal audiences
  • Demonstrate curiosity and a desire to grow
  • Ability to navigate ambiguity and change

 

Your Superhero Uniform includes:

  • An MBA is preferred, but not required
  • Bachelor's Degree from an accredited university
  • 5 years of technology product/content/marketing experience, with specific experience in B2B and/or SaaS welcome

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.

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