Design and Research Operations

Req ID: POS-48961

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Design and Research Operations

  • Raleigh, North Carolina, United States

Design and Research Operations


Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand out from the crowd and tackle the bigger competitors.


As part of Design and Research Operations, You will focus on leading Design and Research Operations for the User Experience team at ShareFile. You will be focused on people, processes, tools, and strategies that support efficient, impactful Product Design and UX Research at scale. At ShareFile, our products help transform how people work. In this space, our User Experience team unravels complex experiences and craft simple experiences so customers can work productively. You'll join a small and passionate team of user experience designers, visual designers, user researchers, and design managers to help create an environment and culture where our team can do their best work.


Role Overview:

  • Work closely with design leadership to understand each team's struggles and find opportunities for Operations to reduce friction in workflows or process

  • Continuously identify standard methodologies and create corresponding documentation to enable seamless design execution

  • Organize agendas and facilitate leadership meetings

  • Oversee internal programs budget and expense tracking

  • Manage tool license assignment, management, and renewals.

  • Identify and bring new tool proposals to the team for evaluation

  • Collaborate with leadership to streamline the interview process and provide interview resources for a consistent experience

  • Centralize onboarding resources for new hires and standardize across the department

  • Maintain a distributed team roster and org chart

  • Create supporting documents to facilitate strategic team planning and resource requests

  • Champion a culture of celebration by leading organizing team events and creating programs for individual recognition


Your Superhero uniform Includes:

  • Have 3-5 years of experience in a UX or operations role

  • Are passionate about identifying ways to remove friction and optimize workflows

  • Seek feedback often and respond to problems with an open and curious attitude

  • Work with an iterative approach, self-evaluating and revising for continuous improvement

  • Are skilled at creating and maintaining cross-functional relationships

  • Proactively and openly share your work in progress and project outcomes

  • Are familiar with the user-centered design process

  • Can effectively balance both tactical and strategic priorities

  • Have experience working with User Research or with Research Ops 

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.

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