About Cloud Software Group

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done – from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks.  Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud

Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile, part of Cloud Software Group, is a business where we see the highest growth potential and we want your help to support our customer-facing functions with all the training they need to be successful and help us continue our growth story.

What you’ll be responsible for

As Enablement Specialist, you’ll be working across the team with our best and brightest to identify what makes our best people successful, and then distill those lessons into digestible content for the team. Your primary internal customer will be our sales and support teams, and you’ll also be working with our other cross-functional teams to ensure everyone is up to speed.

These are the key responsibilities of the role:

Training Delivery - Responsible for training creation and delivery to our sales and support teams. As needed, partner with cross-functional specialists or 3rd parties.

Content Management - Maintain a highly effective learning library that delivers specific real-time field requirements so that team members have access to the information they need when they need it.

Stakeholder Engagement – Participate in regular engagement with customer-facing leaders and cross-functional stakeholders (Product Mgmt, Operations, Systems,etc) to understand evolving sales/support needs

Program Delivery - Coordinate, produce & run full cycle enablement programs   Monitor customer facing team objectives and results as they relate to enablement sessions, asynchronous learning modules and workshop attendance.

Continuous Learning:  Participate in skills gaps analysis to identify areas of improvement and mitigate future risk.

Experience Required:

• BA/BS degree in a business-related field
• 5+ years’ experience in enablement/training or as a top sales or support performer with significant training delivery experience.
• Experienced in digital and blended learning; LMS knowledge is a plus
• Superb content management skills (familiarity with creating learning content, managing content repository and collaboration tools, etc.)
• Experience with Sales Systems & Sales Enablement Tools (Salesforce, Service Cloud, SalesLoft, LinkedInNavigator, DiscoverOrg) a plus
• Sales methodology knowledge (Challenger, Counselor Sales, MEDDIC) a plus
• Support methodology knowledge a plus (Knowledge Centered Support)

Ability to work remotely with flexible hours to accommodate multiple time zones.

Pay & Benefits Summary

Provide details on what the candidate will receive in exchange for their work, such as:

• A concrete salary or pay range
• Health benefits
• Tuition reimbursement
• Team outings and events

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.