Growth Sales Manager

Req ID: POS-49042

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Blonde, Person, Smile, Head, Face, Woman, Adult, Female, Coat, Executive

Growth Sales Manager

  • Raleigh, North Carolina, United States

Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand out from the crowd and tackle the bigger competitors.

Role Overview: Now, let's to the details.  The Growth Sales Manager for Renewals is responsible for a team selling ShareFile Subscription Services, including but not limited to SAAS renewals, term licensing renewals, expansion of existing service licenses, and other add-on support services to existing customer base. The Sr. Manager, Renewal Sales is responsible for a team that identifies prospects for cross-sell and up-sell opportunities while working with the customer and other stakeholders when adoption of service has not reached meaningful active use.

This role is responsible for developing infrastructure on how to proactively research and identify customer health status well in advance to the customers renewal to ensure meaningful use is being adopted for a seamless renewal of contract.

  • Oversees the renewal sales business and across subscription renewals and term renewals across one or multiple areas.
  • Strong understanding and ability to develop a team to sell a portfolio of support offerings to several different stakeholders.
  • Strong sales and negotiation skills when customers programmatic cost is above price last paid. Ability to develop a team that understands how to adjust messaging to target audience including IT, procurement, and company executives.
  • Provides leadership, develops new process and infrastructure, oversight, and input for processes related to subscription customers.
  • This individual will take on additional strategic leadership roles associated with Customer Success, Subscription Sales, Renewal Sales, and serves as the subject matter expert on the process and best practices of the subscription business for the Geo.
  • Train channel partners, field sales, perpetual renewal reps, and other stakeholders on features and benefits of support offerings to execute against territory strategy.
  • Identify processes that need improvement and work with Director to prioritize and build new infrastructure to support business needs.
  • Will work closely with global subscription operations, business intelligence, Customer Success, revenue operations, deal desk, and other stakeholders to develop a best-in-class subscription renewal model that focuses on adoption, upsell/cross-sell, and renewal.
  • Heavily involved in the professional development, mentorship, and performance management of subscription renewals across the Business Unit.
  • Provides strategic direction, fosters and develops best practices while ensuring technical readiness in line with the subscription business. Mentors cross-functionally on the subscription engagement motion and works with WW stakeholders and GEO management to develop new infrastructure around Customer Success and Renewal Sales.
  • Champion and secure funding for automated processes for efficiency and effectiveness across renewals. Research and implement best practices in the industry.
  • Oversee the design and implementation of appropriate reports and metrics. Ensure other stakeholders has visibility and input.
  • Review and approve new ways of segmenting the business by customer size and partner types-gain support by senior management
  • Review and approve solutions to address problem areas. Provide strategic direction to support

Your Superhero Uniform Includes:

  • 3+ years’ experience inbound, outbound, demand generation marketing in a B2B environment, preferably for SaaS solutions
  • 2+ years’ experience in sales management, Demand Gen team management preferred
  • OR 5+ years’ experience in SaaS sales
  • 4-year college degree or equivalent industry experience
  • Preferably worked in SaaS sales

 Your Superhero Strengths Include:  

  • Ability to influence v control others
  • Ability to deliver difficult messages while emphasizing a positive, future-oriented perspective.
    Can adapt to changes in business direction, products, and needs both from a direct sales/partner sales perspective and Citrix perspective.
  • Strong analytical and strategic thinking skills
  • Understands SaaS technology and market trends
  • Leads and implements process improvements beyond the scope of the current role

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.

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