Operations Analyst

Req ID: POS-49289

Apply Now

Person, Wood, Plywood, Clothing, Sitting, Indoors, Room, Furniture, Table, Long Sleeve

Operations Analyst

  • Pune, India

About Cloud Software Group

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done – from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks.  Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Product Overview-

The Professional Services Group, under The Cloud Ops Group (TIBCO Software) is seeking a highly qualified and experienced Sr. Analysts to join its Global Professional Services Group (“PSG”) Sales Operations Team. The position will be primarily responsible for the APAC region within TIBCO Services org. The person holding this role will be responsible for the timely creation, negotiation, and execution of all including non-standard/ complex consulting sales contracts as well as managing the contracts sales lifecycle and internal approval process from beginning to end. The Contract Manager will "own" each contract and be responsible for its accuracy and for addressing and documenting all product and business exceptions to all relevant stakeholders.


• Preparation of contracts in a timely manner drafting, negotiating, spotting issues and offering solutions.

• Handling a large volume of contracts under time pressure. The role entails working with various stakeholders in and out of the TIBCO organization across APAC region. The ideal candidate must be willing to accommodate time restraints and deadlines.

• Communicating interpretation of contractual terms to Sales, Finance, Legal, Software Licensing Team, Senior Management and others within the TIBCO organization.

• Implementing the standardization of contracts and integration of new business when applicable.

• Tracking and communicating the status of contracts in Sales Force and via constant email and verbal communication with Sales, Finance, Legal, Software Licensing Team, and other Cloud Ops (TIBCO) departments.

• Acting as liaison with Sales, Finance, Legal, Software Licensing Team, and Senior Management to ensure that contracts are accurate and comply with company requirements.

• Willingness to take the lead in order to problem solve contracting issues quickly for the Sales team must be solution driven.

• Handle the administrative (updating SFDC records, creating quotes, …) aspect of contract management editing contracts, updating drafts, electronic filing of contracts, forwarding of signed documents to necessary parties, etc.

• Participating in and contributing to APAC’s weekly bookings forecast meetings.


• A minimum of 2-7 years contracts experience - negotiating and drafting contracts and master service agreements a must.

• Bachelor's degree required

• Must be very detail oriented with strong analytical skills and a highly professional demeanor.

• Strong experience understanding and analyzing contractual terms.

• Good working knowledge of Salesforce, Contract Management System (i.e. Malbek), quoting tools (i.e. Apptus).

• Must be able to think independently and work cross-functionally and understand downstream impacts.

• Strong project management skills .

• Self-directed, a problem-solver, organized, and a team player.

• Excellent presentation and communication skills both verbal and written.

• Excellent organization and documentation skills (e.g., MS Word, Excel, PowerPoint, knowledge of various e-signing programs, etc.).

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.

Apply Now

Not You?

You are now being redirected to complete your application