Senior Manager, Support Engineering

Req ID: R103731

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Senior Manager, Support Engineering

  • On Site
  • Bengaluru, Karnataka, India
  • Citrix

About This Team:
include 2-3 lines about your team and what they do within the organization and company.


Job Description/Responsibilities:

  • Establishes key elements of tactical and operational plans with measurable contribution towards the achievement of results of the sub-function.
  • Focus is on short-to mid-term operational plans (e.g., 1-2 years).
  • Develops new products, processes, standards or operational plans in support of the job function strategy.
  • May have budget accountability.
  • Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area.
  • Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem.
  • Problems are difficult and moderately complex.
  • Problems typically impact multiple departments or specialties.
  • Problems are typically solved through drawing from prior experience and analysis of issues.
  • Communicates with parties within and outside of own job function, which may include external customers or vendors depending upon the job function.
  • Requires ability to influence others outside of own job area on policies, practices and procedures.
  • Manages a large team typically comprising of other managers and/or supervisors and experienced or highly technical professionals.
  • Typically has hiring, termination, promotion and reward authority within own area, in accordance with manager review and approval.

  • Required Experience/Skills:
  • Requires broad management knowledge to lead project teams in one department.
  • Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.
  • Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience.
  • Manage large or highly technical teams of both individual contributors and managers.
  • Focus on execution of operational goals.
  • May have budget responsibility.

  • Optional Experience/Skills:
  • additional languages

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please email us at AskHR@cloud.com for assistance.

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