Sr. Manager Collections (Americas)

Req ID: POS-49316

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Sr. Manager Collections (Americas)

  • Ft. Lauderdale, Florida, United States

About Cloud Software Group

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done – from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks.  Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud

About This Team

This position will manage the Citrix Collections team for the Americas region.  The Americas region covers a large majority of the accounts for the Citrix worldwide portfolio.  We work in a very collaborative manner with other teams within Order to Cash function to get positive results.  We are focused on continuous improvement and automation in order to simplify our work.  

Job Description

The Senior Manager, Collections - Americas will be responsible for working with the Management Team on executing the established standards, policies and procedures.  You will participate in training, and help streamline processes to improve productivity.   This position will handle an assigned portfolio in the Americas.  This individual will identify root causes of collections issues, as well as provide suggestions to resolve said issues in an effort to improve the company’s collections procedures and to prevent future account collections issues.


Duties and Responsibilities

  • Manage a team of collectors for the Americas region including coaching, mentoring, and continuous training and development
  • Resolve complex problems & escalations and drive to resolution with business partners

  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due, respond to inquiries from internal and external customers

  • Regular monitoring of aged accounts to avoid payment delays

  • Drive internal metrics, strategies, and goals through the AR Team

  • Conduct weekly 1:1s to review status of accounts and proactively initiate collections activities with collectors.

  • Point of contact and support for the collections team and sales

  • Develop strategies & projects to reduce collection issues and escalations

  • Responds to any Internal and External audit requests and queries

  • Drive change and ensure scaling of processes through automation, work assessment and process improvement

  • Work directly with Senior Management on various projects as needed.

Required Experience/Skills

  • Process oriented with sound judgment; attention to detail, accuracy, and follow through
  • SAP or Oracle experience strongly preferred.
  • Salesforce experience preferred.
  • Strong skills in Excel
  • People and Project Management experience is preferred


  • Ability to problem solve
  • Bring collection accounts to resolution which is reflected in KPIs
  • Strong Excel skills, working with pivot tables
  • Subject Matter Expert in Collections


  • Bachelor's degree or equivalent, preferably in Accounting or Finance
  • Minimum of 5 years or more experience in a fast-paced collection environment

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.

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