Sr. Operations Analyst

Req ID: POS-49100

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Sr. Operations Analyst

  • Bangalore, India

About Cloud Software Group

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done – from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks.  Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud

About This Team

Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile, part of Cloud Software Group, is a business where we see the highest growth potential and we are building a team to capture it! As a Sr. Operations Analyst for ShareFile, you will be at the helm of supporting our customer facing sales and support leaders in driving double-digit growth on a $200M+ business.

Duties and Responsibilities

Now, let’s get to the details. This role will provide support for 1-2 customer facing business leadership roles. Focus areas may include Sales, Partners, Support, and responsibilities will include:

  • Business Partner and Subject Matter Expert (SME): Serve as a business partner and SME for 1-2 customer facing managers (sales, support) for planning, analysis and reporting for the Global ShareFile business leveraging data to inform & drive business decisions
  • Stakeholder Engagement – Establish a regular engagement cadence with critical cross-functional stakeholders such as IT, Sales Systems, Finance, Compensation, Enablement, and BI to serve as the voice of the business providing requirements, influence solutioning and shepherd execution as needed
  • Annual Planning: Owner of elements of the annual planning process and serve as a core stakeholder driving the annual transition/planning. Depending on customer facing stakeholder partnership, responsibilities may include territory assignment, quota setting, compensation & incentive planning, support alignment, lead flow definition, pipeline/goal setting, change management, etc.
  • Business KPI: Define KPIs and targets, automate, and proactively monitor the business. Leverage insights to mitigate risk and drive action with customer facing leadership teams
  • Forecast Management: Partner with Sales Executive and own process to capture weekly global forecast and track process including identification of weekly risks and strengths based on pipeline, coverage, create, trials, conversions and other critical KPIs
  • Quarterly Sales Cadence: Own monthly & quarterly closing activities. Support post close responsibilities including supporting & participating in quarterly business reviews with Sales.
  • Troubleshooting - Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes
  • Continuous Improvement & Automation: Take a continues improvement lens to all sales processes, manual reports, dashboards, KPIs, etc. Suggest improvements and work with leadership teams to implement

Qualifications & Requirements:

  • 3-5 years’ experience in analyst/sales operations roles
  • Expert data and reporting skills for quantitative analysis & data sharing including experience with Microsoft Excel, Salesforce dashboards, Business Intelligence Object reporting, SQL, Tableau, PowerBI. Financial modeling a plus. Experience with R, Python a plus.
  • Experience with Sales Systems & Sales Enablement Tools (SAP, Hybris, Salesforce, ServiceCloud)
  • Demonstrated success working with and presenting to leadership
  • Ability to flex schedule to accommodate multiple time zones & support end of quarter requirements

Your Superhero Strengths Include:

  • Ability to distill & transform data into business insights, identifying meaningful indicators and trends in a manner that a senior executive and a business partner can consume
  • Sharp attention to detail and accuracy in data reporting
  • Startup mindset – highly passionate, team player, high sense of urgency, able to work with a high degree of autonomy, willingness to roll up sleeves and ability to deal with ambiguity in a fast-paced business
  • Manage competing priorities and deliver impactful results
  • Lens for continuous optimization, automation to drive efficiency, scale, and accuracy
  • Strong technical skills with continuous learning mindset to develop a deeper understanding of the business

Pay & Benefits Summary

Provide details on what the candidate will receive in exchange for their work, such as:

  • A concrete salary or pay range
  • Health benefits
  • Tuition reimbursement
  • Team outings and events

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.

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