Customer Insights & Analytics Specialist

Req ID: R101826

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Customer Insights & Analytics Specialist

  • On Site
  • Dublin, Ireland
  • Cloud Software Group Corporate

Primary Duties / Responsibilities: 

·       Analyse sales transactions using tools and systems for adherence with the corporate rulebook

·       Prepare early data package for deal scoring and/or structuring

·       Responsible for exploratory data analysis and reviewing information to build scoring recommendation

·       Collaborate with stakeholders within Commercial Strategy organization optimize operational processes.

·       Troubleshoot and identify anomalies in data and report output.

·       Provide fact driven scoring recommendation for sales transaction

·       Present findings and recommendations to enable proactive business decisions and/or changes to the business process

Qualifications: 

·       Basic understanding of reporting tools and business acumen obtained through previous experience or education. 

·       Basic experience in working with large volumes of data and ability to draw conclusions.

·       Organized and detail oriented with the ability to see how details fit the larger picture.

·       Experience with BI tools such as Power BI, Spotfire, etc. is preferable, but not a requirement.

·       Strong written and oral communication skills.

·       Good problem solving, conceptual thinking abilities.

·       Strong time-management skills and ability to work with tight deadlines & ambiguity.

·       Basic experience with Microsoft Office or G-Suite

·       Basic Experience with CRM systems, preferred Salesforce.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.

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