About This Team:

The Global Real Estate | Facilities | Security (REFS) team is a cross-functional team at Cloud Software Group responsible for its global footprint across the Americas, APAC, EMEA, and India.   

While we recognize that each of us has our own skill set, responsibilities, and disciplines, we work together as one unit to deliver a state-of-the-art, safe, secure and comfortable workplace for our team members, no matter the location. 

Our team members are our clients.  They rely on us to deliver unparalleled support, promptly resolve any issues and provide solutions that will allow them to perform at their best in a productive environment.

Job Description/Responsibilities:

• Daily walk through of buildings and grounds, including critical areas, i.e.,  IDF rooms to ensure everything is functioning properly 

• Proactively utilize the Facilities Service Desk ticketing system for work orders, responding to requests and completing tasks in a timely manner.

• Maintain adequate inventory of stock materials.  Provide adequate information to facilities coordinator to prepare / submits purchase orders requests

• Assist Lead Facility Manager to coordinate with the landlord team for the common area maintenance.

• General maintenance responsibilities including but not limited to:

  • Light bulb / re-lamping efforts

  • Patch hole in wall / painting

  • Fix/replace loose carpet tiles

  • Spot custodial services in common areas and conference rooms

  • Hang signs in hallway / conference rooms / cafeteria / etc

  • Work with fire extinguishers service vendor

  • Ensure fire extinguishers are inspected regularly and ensure they are maintained to code.

  • Coordination with cross functional teams and other BUs for their meetings, events and town hall meetings with respect to engineering service.

  • Assist Lead Facility Manager with small fit-out and facility upgradation works

• Vendor Management

  • Liaise with all service vendors under Facilities auspices, such as janitorial, grounds,waste management & engineering services.  

  • Coordinate the activities of contractors working within the building; confirm vendors have completed their work to the required specifications. Alert management of building discrepancies. 

  • Maintain service maintenance reports.

  • Oversee service provider preventative maintenance/repairs of electrical, mechanical, and plumbing systems to ensure equipment is installed to local and Federal codes. Sign for all furniture received and provide copies of packing slips in a timely manner, and verify all receivables to ensure complete orders and notify management immediately if the order is not complete or any items are damaged

• Building Systems

  • Perform daily maintenance checks on systems to ensure equipment is running efficiently to maintain or reduce costs.  Test equipment, locate, diagnose faults, reset when available. Alert FM and HVAC vendor for repairs. Notify management in advance of any repair-related interruptions

  • Respond to mechanical and general maintenance service-calls and in-house repairs throughout facility and grounds, including unexpected failures to chillers, air compressors, plumbing, electrical issues, etc

  • Adjust temperatures and work resolve AC issues in-house 

  • Periodically activate backup systems and ensure generators are operational

  • To coordinate with Soft services Team on general upkeep of the office premises

•     , to coordinate with the security team on securing the premises,Maintains records/ reports of work performed.

  Additional projects as assigned by management.
• Required Experience/Skills:

• Ideally 5 years in Facilities / Workplace maintenance role in a fast paced office environment Commitment to safety excellence, demonstrate behaviors that drive safety.  

• Maintain technical proficiency, industry knowledge with experience in building systems

• Ability to read and understand blueprints and inspect buildings’ structures to determine the need for repairs or renovations.  

• Excellent written and oral communications, problem-solving skills and strong customer orientation.Demonstrates the proper use and care of tools and instruments, giving hands-on instruction in basic maintenance.

• Availability to be on-call for emergencies, repairs and facilities services in emergencies and as needed

• Must be able to work with a team of other professionals, including engineers, electricians, plumbers and other maintenance staff. 

• Proficient in Google Workspace

• Well organized and efficient in scheduling & planning

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• Optional Experience/Skills:
• additional languages

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.