Position Overview
Citrix is seeking a highly motivated and experienced Sr. Account Manager to join our team. This
is a new role within the company, focused on managing a portfolio of Named Accounts,
particularly those with a beachhead sales event within 12 months that are at risk or have
displayed average or limited growth potential. The primary objective of this role is to proactively
mitigate customer churn, identify risk, and understand use cases to drive value within a
customer’s account.
Key Responsibilities
● Account Management: Manage a designated portfolio of Named Accounts. Manage
commercial processes such as co-terms, renewals or contract terminations.
● Retention and Uplift: Customers in this segment have limited growth and therefore the
focus will be on retaining existing customers and driving (potentially minimal) uplifts in
ARR.
● Churn & Contraction Mitigation: Proactively engage with accounts showing signs of
contraction or churn, offering select renewal options and preserving ARR.
● Partner Engagement: Willingness to effectively and proactively partner with strategic
partners
Ideal Candidate Profile
● Proven Experience: 8+ years of experience in account management or customer
success, preferably within the technology industry.
● Sales Acumen: Strong understanding of sales principles and the ability to negotiate
effectively.
● Customer Focus: Exceptional customer relationship management skills and a
commitment to customer satisfaction.
● Communication Skills: Excellent written, presentation and verbal communication skills.
● Problem-Solving: Ability to analyze complex situations and develop creative solutions.
Compensation
Compensation for this role will be based on a base salary plus annual bonus (Corporate
Incentive Plan or CIP).

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please email us at AskHR@cloud.com for assistance.