Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done – from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud Citrix -- the recognized leader in VDI, Desktop-as-a-Service and application delivery solutions -- empowers enterprises of all sizes and industries to enable secure hybrid and remote working, from anywhere, using any device. Our platform delivers high-performance user experience, zero trust security and operational cost efficiency regardless whether customers require cloud, on-premises or hybrid deployment. By joining our team, you'll have the opportunity to build cutting-edge solutions for 100 million people worldwide to securely access their desktops, applications and SaaS and web apps.

About This Team
- Provides advance technical assistance to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access, and other appropriate channels
- Performs sophisticated problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management
- Working closely with Engineering team to resolve product issues and understand the product goals
- Share product feedback back to the Engineering team and improving the product stability
- Achieving and adhering to established Service Level Agreements and Key Performance Indicators
- Validates and qualifies sophisticated customer issues and business impact which may require collaboration with team members or other vendors
- Gives to the knowledge base in the form of new or updated technical articles/documents passionate about issue resolution or prevention
- Documents cases, recommendations, and resolutions clearly in the CRM system
- Ensure the work performed meets the quality standards within acceptable time schedules and customer commitments
- Weekend on-call work is considered overtime pay

If this sounds like you, we would love to speak to you right away.

Required Experience & Skills

We are seeking a candidate with a Graduate Degree in BE/B.Tech from a recognized university and a minimum of 5 years of technical support experience. The ideal candidate should possess the following skills and experience:

Proficiency in installing, configuring, and administering Active Directory, Group Policies, and Windows Server Architecture. A working understanding of networking protocols, security technologies, and topography is essential.
Basic understanding of Databases (SQL preferred) and SAN technologies, along with knowledge of scripting (Powershell, etc.) or introductory coding skills to support premier technical operations.
Deep understanding of OS internals, including advanced troubleshooting skills.
Additionally, candidates should demonstrate:

Deep knowledge and understanding of Linux/Unix systems such as RedHat, CentOS.
Good understanding of storage technologies like Logical Volume Manager, NFS, CIFS, Open iSCSI. Knowledge of Cron, ext3, boot process, RPM installation, and log file analysis.
Familiarity with virtualization technologies such as Citrix Virtual App/Desktops, XenServer, VMWARE, KVM, HyperV, VirtualBox, and advanced troubleshooting skills for Windows/Linux OS boot issues, High CPU/memory utilization, and application crashes.
Understanding of networking concepts including IP addressing, subnetting, NAT, VLANs, Routing and Switching fundamentals, TCP/IP and OSI models, LAN/WAN technologies.
Basic knowledge of Windows Operating System and understanding of Windows AD domain, DNS, DHCP, etc.
This role requires a proactive problem solver with strong communication skills, capable of working independently and collaboratively in a dynamic team environment.

Preferred Certifications:
Citrix / Microsoft / VMware
Citrix XenApp / XenDesktop solid understanding
Virtualization / Cloud solid understanding (AWS / Azure / ESXi)

Red Hat Certified System Administrator (RHCSA)

Red Hat Certified Engineer (RHCE)

LPIC (Linux Professional Institute Certification) - LPIC1/LPIC2/LPIC3

Pay & Benefits Summary
· Competitive salary and annual bonus
· Health Insurance, Life and Accidental Insurance
· Tax Saving benefits like NPS (National Pension Scheme) & Voluntary Provident Fund
· Free transportation to and from Office
· Complimentary food and juices at the office campus
· Health and Wellness Programs like "Live well and earn rewards" & Employee Assistance Program(EAP)
· Learning & development programs, Education Assistance program
· Privilege leaves, sick/casual leaves, public holidays & paternal leave

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.