About the team:
The Citrix Cloud Platform team is the engine behind our core business, responsible for building and managing the foundational services that power all Citrix Cloud offerings. We are a fast-paced, highly collaborative group of engineers and product managers who are passionate about delivering a secure, scalable, and resilient platform. Our work directly impacts hundreds of thousands of customers, and we’re driven by a mission to provide the best user experience through a robust and reliable cloud infrastructure. We value innovation, customer-centricity, and a can-do attitude.

The position is within the telemetry and reporting practice of the team. The core focus is to identify telemetry needs across the tools - collaborate with the various components to instrument product telemetry - and complete the cycle by providing data driven insights to influence / power the business.

Job Description/Responsibilities:

Defining Key Metrics:

• Collaborating with product managers, and leadership to identify the most important telemetry data points to track based on business goals and product strategy. This includes feature usage, performance metrics, user flows, etc.

• Translating business questions into measurable telemetry metrics.

Data Extraction and Preparation:

• Working with telemetry teams to extract relevant data from the databases.

• Cleaning, transforming, and aggregating telemetry data to make it suitable for analysis and reporting.

Designing and Developing Telemetry Reports and Dashboards:

• Creating visualizations (charts, graphs, tables) that effectively communicate insights from the telemetry data.

• Creating ad-hoc reports in Excel and other tools to extract data from databases like SQL.

Analyzing Telemetry Data:

• Identifying trends, patterns, and anomalies in user behavior and product performance.

• Investigating the root causes of issues or unexpected findings.

• Providing context and interpretation of the data.

Generating Insights and Recommendations:

• Translating data findings into actionable insights and recommendations for product improvements, feature prioritization, and bug fixes.

• Communicating these insights effectively to relevant teams.

Required Experience/Skills:

• Education - Engineering degree, MBA or Master's Degree in a relevant field, such as computer science, engineering, or business administration.

• Experience in an enterprise software environment: Experience working in a fast-paced, dynamic environment.

• 5+ years of experience in product management or related field. Exposure to data collection and interpretation techniques is a plus.

• Data & Telemetry Knowledge: Must have an understanding of data ingestion, transformation, and modeling. This includes knowing how to design and manage a robust data pipeline to ensure data quality, reliability, and security.

• You should also understand how to instrument products to collect meaningful telemetry data on user behavior and system performance.

• Data Analysis & Querying: The ability to pull and analyze data yourself is crucial. You should be proficient in SQL to query databases and comfortable with data visualization tools like Power BI, or Looker.

• Statistical Foundation: Must understand statistical concepts like correlation vs. causation, statistical significance, and how to design and interpret A/B tests. This is key for making data-informed decisions.

• Technical Acumen: You should be able to "speak the language" of engineers. This includes understanding technical concepts like APIs, event-driven architectures, and cloud platforms.

• Ability to present to senior leadership and influence business outcomes.

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please email us at AskHR@cloud.com for assistance.