• Serve as the technical success point of contact for Arrow ECS partners and selected end customers.
  · Build trusted relationships with partner technical leaders, architects, and delivery teams.
  · Drive solution adoption and usage aligned to assigned business unit or geography.
  · Develop and execute technical adoption plans to accelerate customer time-to-value.
  · Identify and proactively resolve technical blockers and risks.
  · Support partner enablement initiatives including workshops and technical briefings.
  · Collaborate with Citrix ATS, Sales Engineering, and Product teams.
  Key Performance Indicators (KPIs)
  · Adoption metrics for assigned business unit or geography
  · Customer Success Score (CSAT)
  · Time-to-value and successful deployment rates
  · Partner technical readiness and enablement completion
  · Reduction in escalations and support dependency
  · Expansion and attach influence
• Required Experience/Skills:
• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
  · Hands-on experience with Citrix technologies or adjacent platforms
  · Experience working with channel partners or distributors
  · Strong presentation and stakeholder communication skills
  · Ability to operate effectively in global, matrixed environments
• Optional Experience/Skills:
• additional languages

Compensation & Benefits:

This position is mapped to job category: Quadri Base Salary Range: €86,338-€129,508 gross per year (RAL). Variable Components and Benefits: Discretionary annual performance bonus up to 42.86% of the gross salary, pension plan, and lunch vouchers (€5.20 per working day). Benefits may vary depending on the nature of employment. Italy-based employees are typically offered access to healthcare, retirement, life insurance and disability benefits, and corporate program offerings among others. Pursuant to Italian Decree-no. 96 of 7th May 2026 implementing the EU Pay Transparency Directive (2023/970), Cloud Software Group Italy, S.r.l. is committed to compensating employees based on objective and gender-neutral factors. In compliance with local law, candidates will not be asked about their current or historical salary during the recruitment process.

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.