Customer Success & Support

Our Customer Success & Support teams help customers realize business value. We guide customers through adoption activities, support their product knowledge, and help them understand how other products and services might further support their business needs.

We partner closely cross-functionally, especially with the Sales, Tech Support, and Business Operations organizations.

The team delivers premium account management services as part of our Priority offerings, including satisfaction and Priority renewals through our Technical Account Management teams. 

 

Customer Success & Support roles

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Lead Incident Response Manager

  • On Site
  • Citrix
  • Technical Support

About This Team: The Critical Situation Management team is one of the key stakeholders in driving and maintaining customer confidence in our CSG Citrix BU range of products by ensuring swift uptime SLTs and addressing the Production down situation...

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Lead Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

Cloud Software Group is a technology company offering enterprise software solutions that focus on data, automation, insight, and collaboration across various cloud environments, including private, public, managed, and sovereign clouds; essentially...

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Senior QA Engineer

  • Remote
  • Spotfire
  • Quality Assurance

About Spotfire   Spotfire - Powerful self-service analytics and data visualization empowering decision makers to analyze data, share insights, and take action. Best-in-class visual analytics platform.  Unlock - Connect to all the data you need fo...

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Lead QA Engineer

  • Remote
  • Spotfire
  • Quality Assurance

About Spotfire Powerful self-service analytics and data visualization empowering decision makers to analyze data, share insights, and take action. Best-in-class visual analytics platform.  Unlock - Connect to all the data you need for analytics ...

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Lead QA Engineer

  • Remote
  • Spotfire
  • Quality Assurance

About Spotfire Spotfire® is a visual data science platform that makes smart people smarter. It combines market-leading visual analytics, data science, and data wrangling to allow experts to analyze data at-rest, in-motion, and at-scale—solving pro...

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Lead QA Engineer

  • Remote
  • Spotfire
  • Quality Assurance

About Spotfire Spotfire® is a visual data science platform that makes smart people smarter. It combines market-leading visual analytics, data science, and data wrangling to allow experts to analyze data at-rest, in-motion, and at-scale—solving pro...

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Lead QA Engineer

  • Remote
  • Spotfire
  • Quality Assurance

About Spotfire Spotfire® is a visual data science platform that makes smart people smarter. It combines market-leading visual analytics, data science, and data wrangling to allow experts to analyze data at-rest, in-motion, and at-scale—solving pro...

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Lead QA Engineer

  • Remote
  • Spotfire
  • Quality Assurance

Overview We are seeking an experienced Lead Software Test Engineer for our Spotfire Platform team. In this role, you will lead the efforts to understand and validate product functionality, ensure correctness, and implement test automation. You wil...

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Senior Escalation Engineer

  • On Site
  • NetScaler
  • Technical Support

Position Overview: The Senior Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on i...

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Senior Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: The Senior Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access.  The support focuses on i...

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Senior QA Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: You will be joining a world-class team that builds and maintains highly resilient and high performing cloud services that helps customer securely access their hosted applications and desktops. About the Role: We are seeking a...

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Senior Software Systems Test Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: The CVAD/DaaS performance test team is responsible for delivering high-quality releases for customers.  The team is self-motivated, and owns the product with full sense of responsibility and customer empathy. You will play an impo...

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Senior QA Engineer

  • On Site
  • Cloud Software Group Corporate
  • Quality Assurance

About Tibco TIBCO Software Inc. is a business unit of Cloud Software Group that provides enterprise software and enables businesses to reach new heights on their path to digital distinction and innovation. From systems to devices and people, we in...

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