Customer Success & Support

Our Customer Success & Support teams help customers realize business value. We guide customers through adoption activities, support their product knowledge, and help them understand how other products and services might further support their business needs.

We partner closely cross-functionally, especially with the Sales, Tech Support, and Business Operations organizations.

The team delivers premium account management services as part of our Priority offerings, including satisfaction and Priority renewals through our Technical Account Management teams. 

 

Customer Success & Support roles

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Senior Escalation Engineer

  • On Site
  • XenServer
  • Technical Support

Traditional Responsibilities -------------------- Provides advance technical assistance to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access, and other appropriate channels Performs soph...

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Senior Customer Success Manager

  • Remote
  • Jaspersoft
  • Customer Success & Support

Overview The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better und...

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Lead QA Engineer

  • On Site
  • TIBCO
  • Quality Assurance

About This Team You’ll work with the talented TIBCO Data Virtualization team in a flexible environment.  Are you interested in working on leading edge technologies? Are you fascinated with Data Technologies, Application Servers, Federation, and/or...

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Senior Manager, QA Engineering

  • On Site
  • TIBCO
  • Quality Assurance

About This Team You’ll work with the talented TIBCO Data Virtualization team in a flexible environment.  Are you interested in working on leading edge technologies? Are you fascinated with Data Technologies, Application Servers, Federation, and/or...

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Senior QA Engineer

  • On Site
  • TIBCO
  • Quality Assurance

About This Team You’ll work with the talented TIBCO Data Virtualization team in a flexible environment.  Are you interested in working on leading edge technologies? Are you fascinated with Data Technologies, Application Servers, Federation, and/or...

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Senior QA Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: Citrix Observability Team helps customers by Providing Monitoring & Troubleshooting capabilities of Citrix Components mainly CVAD and DaaS. It is the default console which is used by all enterprise customers on a daily basis. Team...

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Senior Software Systems Test Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: The CVAD/DaaS performance test team is responsible for delivering high-quality releases for customers.  The team is self-motivated, and owns the product with full sense of responsibility and customer empathy. You will play an impo...

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Senior QA Engineer

  • On Site
  • Cloud Software Group Corporate
  • Quality Assurance

About Tibco TIBCO Software Inc. is a business unit of Cloud Software Group that provides enterprise software and enables businesses to reach new heights on their path to digital distinction and innovation. From systems to devices and people, we in...

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QA Architect

  • On Site
  • Jaspersoft
  • Quality Assurance

About This Team: We are looking for a QA architect for the Product group called Jaspersoft. Job Description/Responsibilities: Form a working knowledge of Jaspersoft products to understand key functions and underlying technologies to design and ...

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