Customer Success & Support

Customer Success & Support

Our Customer Success & Support teams help customers realize business value. We guide customers through adoption activities, support their product knowledge, and help them understand how other products and services might further support their business needs.

We partner closely cross-functionally, especially with the Sales, Tech Support, and Business Operations organizations.

The team delivers premium account management services as part of our Priority offerings, including satisfaction and Priority renewals through our Technical Account Management teams. 

 

Customer Success & Support roles

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Senior Incident Response Manager

  • On Site
  • Citrix
  • Technical Support

Primary Duties / Responsibilities: • Responsible for communication with key stakeholders at customer front, the CSG Sales organization, Product, DevA, Engineering, LCM and key Management staff on the status of Support Services and Critical account...

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Senior Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identif...

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Senior BPO Customer Service Analyst

  • On Site
  • Cloud Software Group Corporate
  • Customer Success & Support

Job Description/Responsibilities: Works to achieve operational targets with significant impact on departmental results. Works independently under limited supervision. Responsible for entire projects or processes within job area. Responsible for m...

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Senior Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identif...

Read more

Lead Escalation Engineer

  • Remote
  • Cloud Software Group Corporate
  • Technical Support

As a Lead Escalation Engineer, you will be working on our MDM software called EBX, and be the link between our customers, product team support, and the engineers. What You’ll do: - Analyzing customer logs - Setting up customer environments to rep...

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Senior Escalation Engineer

  • On Site
  • NetScaler
  • Technical Support

About This Team: We are the Advanced support team specializing in NetScaler and NetScaler console products. As the ultimate level of support for our customers, we collaborate closely with LCM and Engineering teams to swiftly identify and resolve a...

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Senior Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: In our Escalation team, we prioritize collaboration and delivering exceptional customer service to our clients. We aim to showcase our expertise, talent, and knowledge in our products to support and expand our business by offering...

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Senior Escalation Engineer - NetScaler

  • On Site
  • NetScaler
  • Technical Support

Cloud Software Group is a technology company offering enterprise software solutions that focus on data, automation, insight, and collaboration across various cloud environments, including private, public, managed, and sovereign clouds; essentially...

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Senior Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: The Senior Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access.  The support focuses on i...

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Lead Incident Response Manager

  • On Site
  • Citrix
  • Technical Support

Primary Duties / Responsibilities: • Responsible for communication with key stakeholders at customer front, the CSG Sales organization, Product, DevA, Engineering, LCM and key Management staff on the status of Support Services and Critical account...

Read more

Senior Incident Response Manager

  • On Site
  • Citrix
  • Technical Support

Primary Duties / Responsibilities: • Responsible for communication with key stakeholders at customer front, the CSG Sales organization, Product, DevA, Engineering, LCM and key Management staff on the status of Support Services and Critical account...

Read more

Lead Escalation Engineer

  • Remote
  • Cloud Software Group Corporate
  • Technical Support

As a Lead Escalation Engineer, you will be working on our MDM software called EBX, and be the link between our customers, product team support, and the engineers. What You’ll do: - Analyzing customer logs - Setting up customer environments to rep...

Read more

Support Engineer

  • Remote
  • Jaspersoft
  • Technical Support

Job Description: The Global Support organization at CSG provides technical Product Support services to our customers.  As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex...

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Lead Escalation Engineer

  • On Site
  • NetScaler
  • Technical Support

About This Team: We are part of the Advanced Support team and provide Level 2 support for XenServer products. Cases that the Frontline teams are unable to resolve are escalated to Advanced Support engineers, who either work directly on the issue o...

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Senior Escalation Engineer

  • On Site
  • NetScaler
  • Technical Support

About This Job You have a Engineering university degree, combined with at least four years of tech support experience in a large enterprise environment. You have acquired a solid understanding of windows (both client & Server OS) as well as Linux ...

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Lead Escalation Engineer

  • On Site
  • NetScaler
  • Technical Support

About This Team: We are part of Advance support team. We support Xenserver products and the we are level two support team. The case that Frontline teams are not able to resolve come to Advance support engineer to work on the issue or collaborate w...

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Lead Escalation Engineer - NetScaler

  • On Site
  • NetScaler
  • Technical Support

Cloud Software Group is a technology company offering enterprise software solutions that focus on data, automation, insight, and collaboration across various cloud environments, including private, public, managed, and sovereign clouds; essentially...

Read more

Lead Escalation Engineer - NetScaler

  • On Site
  • NetScaler
  • Technical Support

Cloud Software Group is a technology company offering enterprise software solutions that focus on data, automation, insight, and collaboration across various cloud environments, including private, public, managed, and sovereign clouds; essentially...

Read more

Lead Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identif...

Read more

Senior QA Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: You will be joining a world-class team that builds and maintains highly resilient and high performing cloud services that helps customer securely access their hosted applications and desktops. About the Role: We are seeking a...

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