Our Customer Success & Support teams help customers realize business value. We guide customers through adoption activities, support their product knowledge, and help them understand how other products and services might further support their business needs.

We partner closely cross-functionally, especially with the Sales, Tech Support, and Business Operations organizations.

The team delivers premium account management services as part of our Priority offerings, including satisfaction and Priority renewals through our Technical Account Management teams. 

 

Customer Success & Support roles

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Senior Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identif...

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Senior Escalation Engineer

  • On Site
  • NetScaler
  • Technical Support

About This Team: We are the Advanced support team specializing in NetScaler and NetScaler console products. As the ultimate level of support for our customers, we collaborate closely with LCM and Engineering teams to swiftly identify and resolve a...

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Senior Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identif...

Read more

Sr. Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identif...

Read more

Lead Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

Job Description Cloud Software Group is a technology company offering enterprise software solutions that focus on data, automation, insight, and collaboration across various cloud environments, including private, public, managed, and sovereign clo...

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Senior QA Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: You will be joining a world-class team that builds and maintains highly resilient and high performing cloud services that helps customer securely access their hosted applications and desktops. About the Role: We are seeking a hig...

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Senior Escalation Engineer

  • On Site
  • NetScaler
  • Technical Support

Position Overview: The Senior Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on i...

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Lead Escalation Engineer

  • Remote
  • Cloud Software Group Corporate
  • Technical Support

As a Lead Escalation Engineer, you will be working on our MDM software called EBX, and be the link between our customers, product team support, and the engineers. What You’ll do: - Analyzing customer logs - Setting up customer environments to rep...

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Lead Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identif...

Read more

Lead QA Engineer

  • Remote
  • Spotfire
  • Quality Assurance

About Spotfire Spotfire® is a visual data science platform that makes smart people smarter. It combines market-leading visual analytics, data science, and data wrangling to allow experts to analyze data at-rest, in-motion, and at-scale—solving pro...

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Lead Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: In our Escalation team, we prioritize collaboration and delivering exceptional customer service to our clients. We aim to showcase our expertise, talent, and knowledge in our products to support and expand our business by offering...

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Senior Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team We are part of Advanced Support team. We're committed to swiftly resolving critical issues and ensuring seamless product experiences for our customers. Our culture fosters collaboration, transparency, and a pursuit of excellence, ...

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Senior QA Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: You will be joining a world-class team that builds and maintains highly resilient and high performing cloud services that helps customer securely access their hosted applications and desktops. About the Role: We are seeking a...

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Principal QA Engineer

  • Remote
  • Cloud Software Group Corporate
  • Quality Assurance

Description About Tibco TIBCO Software Inc. is a business unit of Cloud Software Group that provides enterprise software and enables businesses to reach new heights on their path to digital distinction and innovation. From systems to devices and p...

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