Customer Success & Support

Our Customer Success & Support teams help customers realize business value. We guide customers through adoption activities, support their product knowledge, and help them understand how other products and services might further support their business needs.

We partner closely cross-functionally, especially with the Sales, Tech Support, and Business Operations organizations.

The team delivers premium account management services as part of our Priority offerings, including satisfaction and Priority renewals through our Technical Account Management teams. 

 

Customer Success & Support roles

Workplace Type

Workplace Type

Country

Country

State

State

City

City

Brand

Brand

Profession

Profession
Sort by: Last Updated

Senior Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: The Senior Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access.  The support focuses on i...

Read more

Senior QA Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: You will be joining a world-class team that builds and maintains highly resilient and high performing cloud services that helps customer securely access their hosted applications and desktops. About the Role: We are seeking a...

Read more

Lead Support Engineer

  • Remote
  • Spotfire
  • Technical Support

About This Team: This role will be primarily focused on server related cases which includes application installation and configuration, authentication (such as Kerberos, NTLM, LDAP, and OpenID, among others), deployment and troubleshooting on clou...

Read more

Senior Software Systems Test Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: The CVAD/DaaS performance test team is responsible for delivering high-quality releases for customers.  The team is self-motivated, and owns the product with full sense of responsibility and customer empathy. You will play an impo...

Read more

Senior QA Engineer

  • On Site
  • Cloud Software Group Corporate
  • Quality Assurance

About Tibco TIBCO Software Inc. is a business unit of Cloud Software Group that provides enterprise software and enables businesses to reach new heights on their path to digital distinction and innovation. From systems to devices and people, we in...

Read more

Displaying all 5 entries

Sign up for Customer Success Job Alerts

Not You?

You may opt out at any time.

Cloud Software Group uses applicant information consistent with the Cloud Software Group Candidate Privacy Notice.

Thank you