Customer Success & Support

Customer Success & Support

Our Customer Success & Support teams help customers realize business value. We guide customers through adoption activities, support their product knowledge, and help them understand how other products and services might further support their business needs.

We partner closely cross-functionally, especially with the Sales, Tech Support, and Business Operations organizations.

The team delivers premium account management services as part of our Priority offerings, including satisfaction and Priority renewals through our Technical Account Management teams. 

 

Customer Success & Support roles

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Profession

Lead Escalation Engineer

  • Remote
  • Cloud Software Group Corporate
  • Technical Support

As a Lead Escalation Engineer, you will be working on our MDM software called EBX, and be the link between our customers, product team support, and the engineers. What You’ll do: - Analyzing customer logs - Setting up customer environments to rep...

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Senior Support Engineer

  • Remote
  • Spotfire
  • Technical Support

Job Title: Senior Support Engineer (IC3) – Spotfire Data VirtualizationLocation: Pune Department: Customer Support / Escalation Engineering   Job SummaryWe are seeking a skilled and experienced Senior Support Engineer specializing in TIBCO Data Vi...

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Senior Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: The Senior Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access.  The support focuses on i...

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Lead Escalation Engineer

  • On Site
  • NetScaler
  • Technical Support

About This Team: We are part of Advance support team. We support Xenserver products and the we are level two support team. The case that Frontline teams are not able to resolve come to Advance support engineer to work on the issue or collaborate w...

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Lead Escalation Engineer - NetScaler

  • On Site
  • NetScaler
  • Technical Support

Cloud Software Group is a technology company offering enterprise software solutions that focus on data, automation, insight, and collaboration across various cloud environments, including private, public, managed, and sovereign clouds; essentially...

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Lead Escalation Engineer - NetScaler

  • On Site
  • NetScaler
  • Technical Support

Cloud Software Group is a technology company offering enterprise software solutions that focus on data, automation, insight, and collaboration across various cloud environments, including private, public, managed, and sovereign clouds; essentially...

Read more

Lead Escalation Engineer - NetScaler

  • On Site
  • NetScaler
  • Technical Support

Cloud Software Group is a technology company offering enterprise software solutions that focus on data, automation, insight, and collaboration across various cloud environments, including private, public, managed, and sovereign clouds; essentially...

Read more

Lead Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identif...

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Senior Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identif...

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Senior Escalation Engineer

  • On Site
  • NetScaler
  • Technical Support

About This Team: We are the Advanced support team specializing in NetScaler and NetScaler console products. As the ultimate level of support for our customers, we collaborate closely with LCM and Engineering teams to swiftly identify and resolve a...

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Senior QA Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: You will be joining a world-class team that builds and maintains highly resilient and high performing cloud services that helps customer securely access their hosted applications and desktops. About the Role: We are seeking a...

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Lead QA Engineer

  • Remote
  • Spotfire
  • Quality Assurance

About Spotfire Spotfire® is a visual data science platform that makes smart people smarter. It combines market-leading visual analytics, data science, and data wrangling to allow experts to analyze data at-rest, in-motion, and at-scale—solving pro...

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