Customer Success & Support

Our Customer Success & Support teams help customers realize business value. We guide customers through adoption activities, support their product knowledge, and help them understand how other products and services might further support their business needs.

We partner closely cross-functionally, especially with the Sales, Tech Support, and Business Operations organizations.

The team delivers premium account management services as part of our Priority offerings, including satisfaction and Priority renewals through our Technical Account Management teams. 

 

Customer Success & Support roles

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Lead Digital Business Operations Analyst

  • On Site
  • Cloud Software Group Corporate
  • Customer Success & Support

About This Team: Job Description/Responsibilities: Support strategic initiatives developed by the leadership team to improve business performance. Collect, analyze, and interpret data, including call logs, ticketing systems, feedback, and per...

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Senior Escalation Engineer

  • On Site
  • XenServer
  • Technical Support

Traditional Responsibilities -------------------- Provides advance technical assistance to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access, and other appropriate channels Performs soph...

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Senior QA Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: Citrix Observability Team helps customers by Providing Monitoring & Troubleshooting capabilities of Citrix Components mainly CVAD and DaaS. It is the default console which is used by all enterprise customers on a daily basis. Team...

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Senior Software Systems Test Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: The CVAD/DaaS performance test team is responsible for delivering high-quality releases for customers.  The team is self-motivated, and owns the product with full sense of responsibility and customer empathy. You will play an impo...

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Senior QA Engineer

  • On Site
  • Cloud Software Group Corporate
  • Quality Assurance

About Tibco TIBCO Software Inc. is a business unit of Cloud Software Group that provides enterprise software and enables businesses to reach new heights on their path to digital distinction and innovation. From systems to devices and people, we in...

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