Our Customer Success & Support teams help customers realize business value. We guide customers through adoption activities, support their product knowledge, and help them understand how other products and services might further support their business needs.

We partner closely cross-functionally, especially with the Sales, Tech Support, and Business Operations organizations.

The team delivers premium account management services as part of our Priority offerings, including satisfaction and Priority renewals through our Technical Account Management teams. 

 

Customer Success & Support roles

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Senior Support Engineer

  • Remote
  • Spotfire
  • Technical Support

About Spotfire Spotfire® is a visual data science platform that makes smart people smarter. It combines market-leading visual analytics, data science, and data wrangling to allow experts to analyze data at-rest, in-motion, and at-scale—solving pro...

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Senior Escalation Engineer

  • On Site
  • NetScaler
  • Technical Support

About This Team: We are the Advanced support team specializing in NetScaler and NetScaler console products. As the ultimate level of support for our customers, we collaborate closely with LCM and Engineering teams to swiftly identify and resolve a...

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Lead Escalation Engineer

  • On Site
  • Citrix
  • Technical Support

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identif...

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Senior QA Engineer

  • On Site
  • Citrix
  • Quality Assurance

About This Team: You will be joining a world-class team that builds and maintains highly resilient and high performing cloud services that helps customer securely access their hosted applications and desktops. About the Role: We are seeking a...

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