Customer Success & Support

Customer Success & Support

Our Customer Success & Support teams help customers realize business value. We guide customers through adoption activities, support their product knowledge, and help them understand how other products and services might further support their business needs.

We partner closely cross-functionally, especially with the Sales, Tech Support, and Business Operations organizations.

The team delivers premium account management services as part of our Priority offerings, including satisfaction and Priority renewals through our Technical Account Management teams. 

 

Customer Success & Support roles

Remote

Category

Category

Country

Country

State

State

City

City

Senior Technical Support Engineer SW

  • Ft. Lauderdale, Florida, United States
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Manager, Technical Account Management

  • Ft. Lauderdale, Florida, United States
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Lead Technical Support Engineer - Networking

  • Ft. Lauderdale, Florida, United States
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Lead Technical Support Engineer - Networking

  • Ft. Lauderdale, Florida, United States
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Lead Technical Support Engineer

  • Ft. Lauderdale, Florida, United States
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Sr. Technical Account Manager

  • Ft. Lauderdale, Florida, United States
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Lead Technical Account Management

  • Remote
  • Illinois, United States
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Sr. Technical Account Manager

  • Ft. Lauderdale, Florida, United States
  • Customer Success & Support

About Cloud Software Group (CSG) Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Soft...

Sr Technical Account Manager

  • Ft. Lauderdale, Florida, United States
  • Customer Success & Support

About Cloud Software Group (CSG) Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Soft...

Sr Technical Account Manager

  • Raleigh, North Carolina, United States
  • Customer Success & Support

About Cloud Software Group (CSG) Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Soft...

Support Engineer

  • Pune, India
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Lead Cloud Escalation Engineer

  • Ireland
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Lead Cloud Escalation Engineer

  • Ireland
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Senior Escalation Engineer Cloud/Virtualization

  • Ft. Lauderdale, Florida, United States
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Technical Consultant

  • Bangalore, India
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Sr Technical Support Engineer - Virtualization

  • Alpharetta, Georgia, United States
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Escalation Engineer Cloud/Virtualization

  • Remote
  • Costa Rica
  • Customer Success & Support

*** POSITION IS ONSITE ONLY   About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe...

Escalation Engineer Cloud/Virtualization

  • Remote
  • Costa Rica
  • Customer Success & Support

***POSITION IS ONSITE ONLY About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. Wh...

Customer Care Rep

  • Pune, India
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Customer Service Rep 1

  • Nanjing, China
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Customer Service Rep 1

  • Nanjing, China
  • Customer Success & Support

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software G...

Strategic Deal Desk Analyst

  • Raleigh, North Carolina, United States
  • Customer Success & Support

Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—a...

Sr. Operations Analyst

  • Raleigh, North Carolina, United States
  • Customer Success & Support

Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile, part of Cloud Software Group, is a business where we see the highest growth potential...

Sr. Business Systems Analyst

  • Raleigh, North Carolina, United States
  • Customer Success & Support

Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our ...

Support Engineer

  • Pune, India
  • Customer Success & Support

Role Overview: The Global Support organization at TIBCO provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex ...

Support Engineer

  • Pune, India
  • Customer Success & Support

Overview: TIBCO’s Spotfire platform offers visual analytics, data wrangling, streaming analytics, geoanalytics, and predictive analytic capabilities packaged in a beautiful user experience. It is designed to deliver insights faster than any other...

Support Engineer

  • Pune, India
  • Customer Success & Support

Role Overview: The Global Support organization at TIBCO provides technical Product Support services to our customers. As a member of this world wide team, you will help debug and solve problems that may arise during the implementation of complex ...

Support Engineer

  • Pune, India
  • Customer Success & Support

Role Overview: The Global Support organization at TIBCO provides technical Product Support services to our customers. As a member of this world wide team, you will help debug and solve problems that may arise during the implementation of complex ...

Manager, Customer Support

  • Pune, India
  • Customer Success & Support

Tibco Overview-  Competitive advantage isn’t about size anymore, it’s about speed.  It’s about giving customers what they want, how they want it, when they want it – which is now.  TIBCO Software gets information and activities flowing across big...

Associate Support Engineer

  • Pune, India
  • Customer Success & Support

Role Overview: The Global Support organization at TIBCO provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex ...

Displaying 1 - 30 of 38 in total

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