• Collect, process, and analyze large datasets from various CSG sources including but not limited to Salesforce, PowerBI, Data sets released from Sales Ops, Knowledge Centered Service & Digital processes etc.,
• Interpret data to identify business performance trends, patterns, and anomalies for Technical Support, TAM, CSG Digital Projects reporting.
• Provide actionable insights and recommendations to the Technical Support Leadership team and support decision-making.

• Design and develop interactive dashboards and reports using BI tools such as Power BI, Tableau etc.,
• Ensure reports are accurate, insightful, and aligned with business goals.
• Evaluate, analyze, and communicate to the Leadership team on a continuing basis, an ongoing cadence of reports such as Technical Support KPIs, Outsourced vendor KPIs & performance trends, TAM KPIs
• Maintain and report the Technical Support & on Services HC etc.,
• Automate recurring reports to improve efficiency.

• Create clear and compelling data visualizations to communicate complex data findings effectively.
• Use best practices in data visualization to ensure stakeholders can easily understand and interpret the data.

• Work closely with cross-functional teams such as Sales Ops, Digital Project teams, HCL vendor reporting teams to understand business requirements and translate them into analytical recommendations.
• Present findings and insights to the Support & Services Leadership.
• Create and present accurate, insightful data & performance visualizations for QBR, AOP, Weekly Operations Reviews etc.,

• Education: Bachelor’s degree in Business, Statistics, or a related field. 
• Experience: 5+ years of experience in business intelligence, data analysis, or a related field.
   

• Proficiency in BI tools (e.g., Tableau, Power BI, Looker).
• Strong SQL skills and experience with databases.
• Knowledge of programming languages like Python or R.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely.
• Attention to Detail: High level of accuracy and attention to detail.

• Experience in the Information Technology and Software industry.
• Familiarity with data warehousing concepts and tools.
• Certification in BI tools (e.g., Tableau Certification)

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.