Job Description:

The Lead Sales Operations Analyst role collaborates with sales support associates, team members, and higher management to ensure a seamless quoting process. The Lead Sales Ops Analyst manages the team, acts as a subject matter expert, and provides necessary training. They assist the sales support team in leveraging their experience, skills, and knowledge, resolving concerns related to creating customer quotes. This lead plays a pivotal role in team success and contributes meaningfully to departmental goals and objectives. They will also be a liaison between the sales team and structure quotes for large complex deals.

Primary Duties / Responsibilities

• Expertise in managing organizational goals is essential for this role.

• Seeking a results-oriented deal architect skilled in navigating high-stakes scenarios, adept at crafting complex deals with finesse and unwavering precision, meeting daily milestones seamlessly.

• Gather and propose ways the Sales Support team can be more effective and productive in quoting.

• Collaborate cross-functionally with other departments throughout the company to analyze issues impacting quoting and provide root cause analysis and clear plan on path forward

• Ability to handle difficult or unexpected situations in the workplace as well as provide solutions to complex business challenges

• Responsible for ensuring the sales support team meets daily SLAs, maintains consistent weekly performance, undergoes quarterly reviews, and achieves yearly ratings aligned with organizational objectives.

• Must display adaptability by leading ongoing and new complex projects, independently managing all phases from operational planning to project delivery.

• Proficient in managing team/project performance and contributing to projects outside daily workload when required.

• Skilled in gathering stakeholder requirements, removing project barriers, and maintaining end-to-end ownership, ensuring seamless project management from initiation to completion.

• Collaboration across multiple departments, often requiring self-directed execution and minimal supervision to achieve successful outcomes.

• Comfortable conducting Root Cause Analysis (RCA) using methodologies like 8D or other relevant approaches when needed.

• Proficient in interpreting dashboards and conducting comprehensive 360-degree data analysis to derive insights, instrumental in resolving project and quoting challenges.

• Leads calls, meetings, and discussions to ensure timely delivery of quoting-related projects.

• Collaborates closely with the team, manager, and senior management to streamline processes for improved efficiency and effectiveness.

• Oversees interlock calls, manages stakeholders, facilitates cross-training, and delivers training sessions for new processes.

• Requires experience in CPQ, deal management, funnel optimization, and intricate quoting methodologies.

• Open to supporting team members within or outside the team when necessary.

• Seeks a collaborative team player with certified proficiency in coaching methodologies, along with a strong command of Scrum or Agile methodologies.

Nice-to-Haves

• Experience in the Salesforce and CPQ process would be an added advantage.

• Experience in a technology company

• Positions held in leading sales operations, sales programs, quoting desk or sales support

Education 

business administration is a must. MBA in administration, operations management would be an advantage.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.