About this Job:

As a UX Content Designer, you will be responsible for designing UI content that engages and supports admins and end users across the Citrix platform of products and services. You will work closely with Product Management, Product Design, Engineering, Adoption, and other technical teams to advocate for the customer experience and ensure we create meaningful content that benefits the customer throughout their journey with us.  You will need to leverage your strategic thinking, problem solving, analytics, customer insights, technical aptitude, and content skills.

This role requires a top performer with a “get it done” attitude and experience in product content design or technical and UX writing for customer products. Collaboration is key and must work successfully across functional teams. You must be willing to learn new programs and develop innovative strategies across our products and services to continuously optimize and simplify the customer experience to drive onboarding, adoption, retention, and growth.

Responsibilities:

• Experience in writing content for desktop software, web applications, and/or mobile apps

• Performs various levels of writing and editing, including crafting original copy, substantive editing, copyediting, and proofreading for product programs

• Familiar with platform standards for UI text, best practices for collaborative writing and editing, and user-centered design and development processes

• Able to produce UI content for a variety of audiences, from users to highly technical 

• Able to produce content for products, wireframes, storyboards, detailed specifications, and other assets with guidance from design or product leads

• Attentive to detail – style, terminology, voice and tone

• Able to iterate rapidly and create multiple solutions

• Able to set personal schedules and meet deadlines

• Applies basic principles of accessibility to their writing

• Builds upon confidence introducing new content approaches to UX/CX leadership

• Collaborates with cross-functional partners to build and execute content programs

• Familiar content testing methodologies and seeks to advance testing methods

• Presents content work and deliverables in a clear and concise manner

• Works cooperatively and communicates effectively with others

• Proactively seeks help from managers, leads, and domain experts when needed

• Ability to troubleshoot  and solves problems as they arise

• Improves personal skills, and assists team members

Requirements:

• Minimum of 5 years of relevant experience in content design, technical, product documentation, or customer success 

• Provides examples of content, technical writing, or editing experience for review

• Excel at complex problem-solving and trouble-shooting

• Excellent written and verbal communication skills and ability to simplify technical content

• Strong project management skills and juggle multiple time-sensitive projects

• Needs to have outstanding analytical skills and rigor

• Solid understanding of best practices in content design

• Ability to thrive in a fast-paced environment that fosters change, creativity, and flexibility

• Experience leveraging tools like Figma, Pendo, or CRM systems are a plus

• Bachelor’s degree in Content Design, Product Documentation, Instructional Design, Technical Writing, Communications or related degrees preferred; applied experience with no degree, Master’s degree with 3 years experience, or PhD without experience also considered

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.